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senhasegura is the only solution to get 100% recommendation in the 2022 Voice of the Customer

by | Feb 15, 2023 | BLOG, Uncategorized | 0 comments

Written by Priscilla Silva

São Paulo, January 20, 2023 – Based on final users reviews, senhasegura is listed in the recently published December 2022 version of the Gartner Peer Insights “Voice of the Customer” report for Privileged Access Management (PAM) as the only solution to achieve the highest recommendation rate among the 16 global vendors ranked in the document, scoring 5 out of 5 for the time frame of the analysis, starting in April 2021 and ending in October 2022.

Highlights include the “Product Capabilities” and “Support Experience” categories, each scoring 4.9 out of 5. Completing the list of rated categories are “Sales Experience” and “Deployment Experience”, equally scoring 4.8 out of 5, which leads senhasegura to the top result in all 4 categories compared to the other solutions.

The report also announces senhasegura as a “Strong Performer” vendor, exceeding the market average in Overall Experience. For Rogério Godoy, CMO at senhasegura, the commitment of the support departments to the users ensures that the solution holds a prominent place in the PAM market.

He says, “Previous reports from Gartner and other technology research firms have already made it clear that our service is a skill, a uniqueness. The successful execution of a product is the very least expected by consumers who make high investments in cybersecurity, and for us it is imperative that the needs and expectations of our customers are part of every stage of building what we offer.” And he adds: “From marketing, to sales, up to our platforms, it’s important for us to practice the idea of ‘otherness’, i.e., do we stop to think what are our clients preferences, what do they need, are we matching it? When the ‘Voice of the Customer’ results come in, we understand that we’re having a good dialog with our customers.”

What is Gartner Peer Insights?

According to the official description released in the report, “Gartner Peer Insights is a free peer review and ratings platform designed for enterprise software and services decision makers. Reviews go through a strict validation and moderation process in an effort to ensure they are authentic.” In addition to individual comments, the document is complementary to Gartner’s expert research and can play a key role in purchasing processes.

As standard Gartner methodology points out, only PAM solution vendors that obtain 20 or more published and eligible reviews according to the authenticity criteria, and 15 or more reviews that rate the Product’s Capability and Support Service during the 18-month timeframe are included in the report. Vendor partners and end users of companies with revenues of less than $50 million are excluded from the reviews. Learn more at the Gartner Peer Insights portal.

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About senhasegura

senhasegura is committed to helping companies become more secure and resilient by stopping privilege abuse from inside and outside the organization. senhasegura’s award-winning 360º Privilege Platform addresses the entire privileged access management lifecycle, including before, during, and after access, and plays a critical role in implementing a robust zero trust architecture. Headquartered in Brazil, senhasegura is a global leader with customers in over 55 countries throughout Latin America, North America, Asia-Pacific, Europe, the Middle East, and Africa. The Company’s PAM solution is distributed through an international network of more than 150 value-added, trusted channel partners. For more information, follow us on LinkedIn, Twitter, Instagram and Facebook.

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